You Need a
Marketing Plan
by Wendy Priesnitz
Q: I
recently placed a relatively large ad for my business-to-business
service company in a trade magazine. I thought it was the perfect
spot for the ad, and had a professional design it. However, I got
very little response. What am I doing wrong? I only have a limited
advertising budget and am getting discouraged.
A: You haven't done enough marketing to justify
getting discouraged yet! Notice I said marketing and not
advertising. And that is due to what is often called The
Rule of Seven: prospects must receive your message at least seven
times before they respond.
What this means is that more than one simple
advertisement is required to motivate prospective clients to contact
you. If your prospects were prisoners in a completely empty room
with no distractions and nothing to read but your ad, they might
respond. However, the reality is that they are busy people who are
being bombarded by so many seductive marketing messages they may
simply have tuned them all out.
That is why you should think in terms of more than
just advertising. A mix of communication methods is usually more
effective. A single advertisement (or any other marketing
communication for that matter - no matter how professionally
produced, well-placed and client-centered) will not make and keep the
phone ringing.
You need a marketing plan that allows you to deliver
your message through a sustained campaign that tells prospective
customers about the benefits of your service in a variety of ways.
Your plan could be centered on a series of small ads
in the trade magazine (rather than one large one). It could also
include taking a booth at a trade show, participating in relevant
Internet chat groups or listservs, appearing on a radio talk show,
writing an article for publication in the same trade magazine or the
business section of a daily newspaper, and making a presentation to
a civic organization or business association whose members fit your
target market.
In addition, you should consider direct response
marketing by telephone, mail or electronic means such as fax or
email.
Whatever mix of methods your marketing plan
involves, try to create a campaign that is energetic and
client-focused, with the emphasis on the benefits your service
provides. You should also strive for a level of consistency in both
style and message that will make your future customers notice your
business among the marketing clutter that surrounds them on a daily
basis.